Delivery & Returns

Payment Details

All goods displayed on the site are inclusive of VAT

All sales are charged in UK Pounds Sterling (GBP) unless otherwise stated.

Please be aware that any conversion rate will be set by your credit / debit card company and may differ from rates elsewhere. Prices can be subject to alteration without prior notice.

In the event of us selling out on an item we will be in touch to offer an alternative, if we don’t have anything else for you here a full refund will be given to you.

Shipping Policy

Cost of packaging and shipping to mainland UK is:
£2.50 per T-Shirt
£4.00 per hoodie
£2.50 per hat

Unfortunately our website is unable to calculate postage costs for European and international orders at this time. We are happy to ship to you just contact us for a quote rockerlinesurf@gmail.com. We apologise for this inconvenience and hope to rectify it very shortly.

All orders (except limited edition garments) will be processed the day we receive payment confirmation and we aim to ship all orders out with 48 hours. UK orders should arrive within 5 working days.

Please note that limited edition garments will take longer due to the print to order process. These can take up to 10 working days in the UK and 15 for international.

European orders may take up to 10 days with International orders taking up to 15 working days to arrive. Please be aware that Customs charges are the responsibility of the purchaser. As a brand we aim to minimise the chances of the garments being lost in the post but we cannot accept responsibility for loss or damage to items in transit.

In the UK we use the Royal Mail ‘Signed For’ service which is a trackable service. International Orders are sent AirMail and are NOT trackable. The cost to provide a trackable service for international orders is very high and it will be the purchasers choice as to whether to choose this option. If you do have any problems simply email us on rockerlinesurf@gmail.com.

Delivery

Cost of packaging and shipping to mainland UK is:
£2.50 per T-Shirt
£4.00 per hoodie
£2.50 per hat

All stated delivery times are based on standard working days i.e. Mon – Fri (excluding public holidays etc).

We use Royal Mail for all our deliveries. They will try to deliver at the delivery address first and if there is nobody in they will leave a calling card and take the parcel to your local sorting office / delivery depot. Recorded Deliveries are kept for 7 days only with Special Deliveries being kept at Sorting Offices for 2 weeks. If you do not get to the Depot in time the package will be returned to Rockerline.

Rockerline reserve the right to amend orders placed with incorrect delivery options without notice.

For delivery enquiries please e-mail rockerlinesurf@gmail.com

Returns Policy

To give you extra piece of mind we have extended our returns policy to 14 Days upon receipt of goods.

Returns must be UNUSED, in the ORIGINAL BAG and in a resalable condition.

We are confident that you will be happy with your purchase but if for any reason you want to exchange or return your order simply write a note explaining the reason for the exchange or refund and then pop it back in the post to us. (we cannot be responsible for damage or loss in transit so would advise using a Recorded service to make sure)

Exchange / Refund requests are only accepted within 14 days of purchase or 21 days in the case of international orders.

Return Address:

56 Netherthorpe Way 

North Anston

Sheffield

S25 4FE

07889091747

Please contact us to arrange returns  rockerlinesurf@gmail.com

We advise you send all items by registered post, as we cannot accept responsibility for loss or damage to items being returned. Once we have received the item back in sellable condition we can either exchange or refund your order. Please be aware that we will not refund the original shipping charges in any instance other than an item being proved to be faulty. Your rights to return goods are protected under the EU Distance Selling Directive.